Shipping policy
We Ship Your Goods With Fresh-Express. Delivery Of Our Items Can Only Take Place In Neighboring EU Countries And Switzerland.
Shipping Information
We Ship Our Products In Strict Compliance With Legal Regulations And Guarantee That The Proper Cold Chain Is Not Interrupted. To Ensure This, We Ship Our Products In Sturdy Styrofoam Boxes, Which Are Filled With Disposable Cool Packs And/Or Dry Ice Depending On The Product. We Also Include Dry Ice (-78.5°C) With Our Shock-Frozen Products. Dry Ice Does Not Affect Food Or Packaging And Transitions Directly From Solid To Gas Without Becoming Liquid.
Delivery Temperature 0.0°C – 7.0°C
Delivery
We Ship From Monday To Friday, The Shipping Usually Takes Place Within 24 Hours - 48 Hours Processing Time. We Offer The Following Shipping Options:
- UPS Saver, Secure Delivery On The Next Day - Chilled (Approx. 1.2kg Dry Ice)
- UPS Express, Delivery By 10:00 - Chilled (Approx. 1.2kg Dry Ice)
- UPS Express, Delivery By 12:00 - Chilled (Approx. 1.2kg Dry Ice)
There Is Generally No Delivery On Mondays As We Cannot Guarantee Compliance With The Cold Chain Over The Weekend.
It Is Strongly Recommended To Provide Your Correct Email Address And Phone/Cell Number When Placing Your Order. DHL Will Also Notify You Of The Delivery Date With A Tracking Number.
Delivery On Desired Date
You Can Have Your Purchase Delivered On A Day Of Your Choice; You Can Easily Specify Your Desired Delivery Date In The Note Field At The End Of Your Order. The Delivery Date Must Be Prior To The Processing Time (1-2 Business Days); Otherwise, The Delivery Date May Not Be Met.
Exceptions
Nationwide Holidays And The Business Day Following A Holiday Are Excluded From Desired Delivery Dates. Regional Holidays May Be Selectable As Desired Delivery Dates, Even Though No Delivery May Occur In Your Region On These Days. For More Information On Your Delivery And The Expected Delivery Date, Please Refer To The Tracking Link You Receive By Email After Shipping The Goods. Please Ensure That A Person Authorized To Receive The Delivery Is Present During The Delivery Period. Alternatively, You Can Specify Your Neighbor's Or Workplace Address As The Delivery Address. Delivery To A DHL Parcel Station Is Not Possible.
Shelf Life
The Shelf Life Of Our Products Is Generally Based On The Best-Before Date Indicated On The Product Packaging. We Recommend Keeping Frozen Meat Products In The Original Packaging When Defrosting To Ensure Maximum Hygiene. In General, Thawed Products Should Be Consumed Immediately.
Please Contact Us For Questions Regarding Shelf Life By Phone At 0800 000 58 65 Or By Email At info@hol-dir-deine.de
Shock Freezing – Original Thuringian Rostbratwurst
We Only Ship Our Uncooked Original Thuringian Rostbratwursts In Shock-Frozen Condition. This Allows Us To Guarantee The Highest Quality Of The Goods For You. Immediately After Production, The Sausages Are Rapidly Deep-Frozen To -30 Degrees Celsius In A Short Time To Maintain The Best Possible Quality In The Long Term And To Prepare The Raw Sausages For Shipping.
Shipping Costs
The Shipping Costs Within Germany Are Calculated Based On The Weight And The Recipient's Postal Code During The Order Process.
Please Note
There Is Generally No Delivery On Mondays As We Cannot Guarantee Compliance With The Cold Chain Over The Weekend.
Minimum Order Value
The Minimum Order Value For Deliveries Within Germany Is €29.00.
The Minimum Order Value For Deliveries To EU Countries Bordering Germany Is €150.00. Your Shopping Cart Must Meet The Stated Minimum Order Value Before You Can Proceed To Checkout And Complete The Order.
Portioning
Please Note That Our Sausage Products Are Individually Manufactured Goods. The Weight And Size May Vary Slightly.
Shipping Information
We Ship Our Products In Strict Compliance With Legal Regulations And Guarantee That The Proper Cold Chain Is Not Interrupted.
